Premier Service Advocate (Spanish Speaking)
Thumbtack
- Manila City, Metro Manila
- Permanent
- Full-time
- Partner with our Spanish pros and customers by listening to their needs and providing the best solutions - you're the expert!
- Maintain excellent knowledge of Thumbtack's products and services
- Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses
- Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller
- Maintain high-performance metrics including quality, adherence, efficiency, customer satisfaction, and net promoter scores
- Continuously look for areas of improvement and communicate trends to the appropriate parties
- Engage with team members through weekly development sessions, training, and support interactions that help build each other
- Bilingual and professional Spanish proficiency
- 2+ years experience in a customer service driven role
- 2+ years experience in a call center environment
- Self-motivated and detail oriented
- Stellar communication and de-escalating skills
- Ability to maintain a high level of customer focus in a variety of complicated situations while equally considering the customer and company needs
- Proven history of consistently meeting attendance and performance expectations