Customer Service Representative (Day shift)

• Answer incoming messages/tickets and conduct follow ups on customers with inquiries
• Attract potential customers by answering product and service questions and suggesting information about other products and services
• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Maintain customer records by updating account information
• Maintain financial accounts by processing customer adjustments
• Create presentations and reports, as assigned
• Other ad hoc tasks that would be assigned

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