Are you passionate about providing exceptional customer service Do you thrive in a fast-paced environment where every day brings new challenges and opportunities If so, we want you to join our team as a Customer Services Representative for our esteemed iGaming Operator! PlaySQR We are a leading iGaming Operator known for our commitment to excellence, innovation, and customer satisfaction. As part of our team, you'll be at the forefront of the exciting world of online gaming, interacting with players from around the globe and ensuring their experience is nothing short of extraordinary. Position: Head of Customer Service Location: Cebu, Philippines As the Head of Customer Service, you will be responsible for overseeing all aspects of our customer support operations, ensuring the highest level of service delivery and customer satisfaction. You will lead a team of dedicated customer service representatives and work closely with other departments to maintain a seamless and efficient customer experience across all touchpoints. Key Responsibilities Develop and implement customer service strategies and policies to ensure the highest standards of service delivery and customer satisfaction. Lead, mentor, and motivate a team of customer service representatives, providing guidance, coaching, and support to help them excel in their roles. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the customer service team and identify areas for improvement. Collaborate with other departments, including product development, marketing, and operations, to address customer issues and enhance the overall customer experience. Implement best practices for customer service processes, including ticketing systems, live chat support, email support, and phone support, to optimize efficiency and responsiveness. Stay informed about industry trends and best practices in customer service and implement new initiatives to keep our customer support operations at the forefront of innovation. Handle escalated customer inquiries and complaints, ensuring prompt resolution and maintaining a positive relationship with our players. Monitor customer feedback and satisfaction ratings and use this information to drive continuous improvement in our customer service operations. Qualifications Bachelor's degree in business, marketing, or a related field. Proven experience in a leadership role in customer service, preferably in the iGaming or Telecom industry. Strong understanding of customer service best practices and proven ability to implement them effectively. Excellent communication and interpersonal skills, with the ability to build rapport with customers and motivate team members. Analytical mindset with the ability to interpret data and metrics to drive informed decisions. Strong problem-solving skills and the ability to handle escalated customer issues with tact and diplomacy. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Passion for igaming and a commitment to delivering exceptional customer experiences. How to Apply: If you're ready to embark on an exciting career journey with a leading iGaming Operator and make a difference in the lives of players worldwide, we want to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you're the ideal candidate for this position to [HIDDEN TEXT]. Join us in shaping the future of online gaming and delivering unforgettable experiences to our players. Apply now and let's elevate the gaming experience together!