Team Leader (Mobility Services)
Bosch
- Taguig City, Metro Manila
- Permanent
- Full-time
and feel the difference.Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.Job DescriptionProduct Owner
- Has basic expertise of respective agreed customer service (according to contract)
- Supports during service and/or tool implementation (optional: SV)
- Operational contact for customer (external customer communication regarding technical service aspects)
- Responsible for continuous process improvements
- Analyses and derives actions from quality checks
- Coordinations and/or processing technical initial trainings (knowledge transfer to Solutions Experts)
- Initiates intraday actions to improve KPIs of daily operations
- Register complaints (according to the Complaint Process at SO CD08001; positive feedback in the Feedback Handling Tool (FHT; for PAS the Rekla-Process and Rekla-Tool is valid) (optional: SV, OPMx, OPM, GOM)
- Motivation, leadership, and personal development of Solution Experts
- Initiates monthly “Performance and Development Dialogue” with each Solution Expert
- Analyze and derive actions from quality checks
- Supports in conflict and change management (if necessary)
- Bachelor's Degree holder of any course
- 1 year experience in a Team Leader position in a customer service background
- Strong leadership skills in a diversed environment
- Outstanding BMW, Daimler, Audi product knowledge and customer service orientation
- Excellent written, verbal, analytical and communication skills
- Ability to build and promote a positive work culture
- Flexible with shifting schedules, holidays and willing to work extended hours if necessary
- Amenable to work onsite