Treasury Operation Technical Expert
Manulife
- Quezon City, Metro Manila
- Permanent
- Full-time
- Act as Kyriba Subject Matter Expert (SME), assisting the Treasury Operations Technical Consultant in building/developing Kyriba knowledge of our onshore/offshore resources.
- Can act as primary backup for Treasury Operations Technical Consultant during BCP scenarios supporting both offshore and onshore teams.
- Ensure that all Service Level Agreements and compliance standards are always met in the execution of daily operations.
- Ensure the delivery of excellent customer service by proactively promoting client centricity.
- Act as the point-of-contact who will monitor the planning, implementation and tracking of any short-term projects or streamlining / process re-engineering initiatives of the team.
- Support Ad Hoc analysis to identify root cause of production problems and develop timely solutions.
- Effectively communicate critical production updates and challenges to Treasury Operations Management in a timely manner.
- Support user training in Infor and/or Kyriba payments hub for new business units users or treasury operations staff.
- Work closely with team leads/managers onshore/offshore to continue driving process improvements related to Infor, Kyriba or manual processes.
- Diploma or bachelor’s degree in Commerce, Business Administration, Finance or related area.
- CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.
- Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of Project Management Software
- 3-5 years’ experience in a large and/or complex organization handling time critical or sensitive processes.
- Strong Tech-savvy Skills with aptitude to learn various systems and understand how things interface and relate across systems, including data flows.
- Exposure to the Cash Management industry / treasury systems a definite asset.
- Strong communication skills with the ability to interact with internal and external stakeholders at various levels of the organization and the ability to negotiate and implement change.
- Demonstrated influence and negotiation skills.
- Knowledge of Manulife’s business areas and systems preferred.
- Ability to manage multiple high priority initiatives.
- Strong organizational/planning, time management and prioritization skills.
- Independent and proactive; detailed and task oriented.
- Proven problem solving and analytical skills with the ability to analyze and provide solutions to complex and unique situations.
- Strong research and documentation skills.
- Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of MS Project.
- Treasury Operations processes and tasks must be completed in a fast-paced, time-sensitive environment under strict controls and policies mandated by the organization.
- To mitigate the risk of financial loss to the organization, there is a zero-level tolerance for error. This can be challenging in an open and busy work environment.
- There is a requirement to work on Canadian-only statutory holidays on a rotation basis and occasional work outside normal business hours.