KNGS Operational Care Specialist

• You will maximize using Kuehne+Nagel core operating systems by using Air Logistics System.

• Monitor performance related to processes and collaborate with the Air Logistics Process Manager to lead and automate use related to processes.

• You will negotiate and maintain vendors and ensure their tariffs are uploaded into Air Log System.

• Increase carrier use by reviewing cargo flows and collaborating with partners to implement changes that benefit

• Collaborate with the Customer Care Location to ensure we achieve our customer service commitments, and collaborate with the Revenue Care Center to ensure all costs and exceptions are noted in real-time to ensure accurate invoicing and maximize gross profit.

• Communicate and provide updates to customers until final mile delivery is made.

• Monitor export and import shipments, escalate any discrepancies to the management team and prepare spot quotes for shipments.

• 2+ years of experience with import procedures.

• Basic knowledge of freight forwarding.

• Support both customers (indirectly) and company partners to ensure satisfaction and service excellence.

Kuehne+Nagel