Systems Administrator About Company Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. Job Overview Responsible for effective provisioning, installation, configuration, and maintenance of network related services, including server and workstation Operating Systems, software and applications, at the site. The System Administrator engages in pro-active network system monitoring. They have a holistic overview of the complete corporate network and use centralized management platforms. Troubleshooting is part of their daily tasks. Responsibilities and Duties Set work pace, and take lead initiative on new projects, network modifications, etc Install new/ rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Contribute to and maintain system standards Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale Perform regular file archival and purge as necessary Provide Tier II/other support per request from various constituencies. Investigate and troubleshoot issues Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Collaborate with the System Admins of other sites on implementation of corporate network changes Follow procedures to maintain network security compliance codes Coordinate with and monitor performance of external technology vendors/service providers Required Knowledge and Skills 4+ years experience in computer networks and systems maintenance A+, Network+, Network Security, Microsoft MCSA/MCSE, Cisco CCNA accreditation advantageous Excellent written and verbal communication skills Good interpersonal skills Proficient in software installation, including Microsoft Office 365, network protocols, IP addressing, Switch, Router and Firewall configurations Attention to detail Good problem-solving skills Education/ Experience 4+ years of relevant work experience