Customer Advocate (Technical Support) (Hybrid)

Sprout Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time

18 days ago
Apply easily

PERKS:

Remote Work (Laptops will be provided)
Paid trainings and certifications
Paid leaves upon hire
Fun and innovative culture - we love getting things done while also having fun!

MAIN AREA OF RESPONSIBILITY:The primary responsibility of a Customer Advocate is to provide solutions to clients concerns raised with clear and timely communication. CAs are skilled subject matter experts with which customers can rely on for answers. They are the first contact of clients for inquiries & concerns.TASKS:

Goal is to make clients experts of Sprout products by educating them through any type of customer engagement.
Collaborate with different resources and teams in Sprout to solve client issues
Follow a methodical escalation process.
Work closely with both clients and the Sprout team to identify needs and provide solutions, and ensure that the clients are updated timely and accurately.

Have scheduled calls to clients as needed.
Help clients become experts by contributing to the product Knowledge Base.

QUALIFICATIONS | COMPETENCIES:

A team-player attitude is essential.
Has to be solutions driven and creative problem solver
Customer Support experience is not required but preferred.
Preferably with HR/Payroll experience
At least 1 year experience in Philippine payroll.
Rockstar Customer Service skills
Ability to multitask, prioritize, and manage time effectively
Has a methodical approach in explaining processes
Good listening and comprehension skills.
Resourceful and creative problem solver
Good collaboration skills and a team-player attitude.

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.DisclaimerBefore we proceed with your application, this is to confirm that you voluntarily give your consent to the following: * I intend to apply for a position with Sprout Solutions Inc.

I voluntarily sent my Resume/CV to Sprout Solutions Inc.
I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with

and the Data Privacy Act of 2012. * I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.Powered by JazzHR

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