Position Summary - Manage the resource tracking module of Beeline and ensures the timely processing of resource matching and onboarding and extension requests and ensure that the appropriate checks are made. Also manage the mailbox and address any queries received from the resources, suppliers, hiring managers, etc related to the resource tracking module. Train the users on the usage of the module and process requests for them when required for amendments etc, Support in any data gathering or data clean ups required in the system and getting vendor setups in beeline etc. The out of scope queries are routed to the correct point of contact for faster resolution. Metric & Reporting: This process entails running reports for Global Procurement performance metrics and maintaining database repository of historical data to enable effective management and decision making. This team will work closely with Procurement Operations in defining templates and reporting formats for newly established metrics. This team will also be responsible for developing reports on an ad-hoc basis as required. Job Responsibilities 1. Managing the requests coming in GOSC queue in Beeline tool (Resource matching, Onboarding & extension approvals for temp resources) 2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests) 3. Beeline Vendor Setups 4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources 5. Ad-Hoc 6. Regions managed in Beeline are US (Operational at GOSC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal & Bangladesh) operational at GOSC Noida 7. Work on the periodic reports Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy 8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures 9. Ensure that the assigned targets are met in accordance with SLA and Internal standards 10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence 11. Ensure adherence to established attendance schedules Knowledge, Skills and Abilities Education . Graduate in Accounting / Commerce / Business Administration with at least 15 years of education. Experience . 2-3 years months of work experience in a related field is required. Experience in Insurance organizations, . Fresher college graduates can be considered. Knowledge and skills (general and technical) . Good computer navigation skills . Good keyboarding speed . Good knowledge of complete MS Office suite . Knowledge about the Insurance industry in US . Knowledge about US Culture . Knowledge of Accounting principles . Proficiency in English . Communication skills - should be able to read, interpret business documents . Good oral/written communication . Analytical and interpersonal skills . Escalate issues if required . Data gathering ability/ Eye for detail . Teamwork/ Managing Self / Adaptability . Ability to work successfully in production driven environment . Adaptability to change . Ability to work on routine/standardized transactions . Self-disciplined and result oriented . Ability to multi task . Ability to work effectively as part of a team Other Requirements (licenses, certifications, specialized training - if required) . Candidate would be required to work on Weekend's (Sunday) . Partial login (5 hrs.) on weekday is allowed, once a week Working Relationships Internal Contacts (and purpose of relationship): . AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. . Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. . Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. . Subject Matter Expert for the purpose of work thread related issues and escalated transactions. . QCA / Finance Specialist for the purpose of feedback and audit. . Trainers for the purpose of Pre-process and Process training.
