Assistant Manager
EXL Service
- Jaipur, Rajasthan
- Permanent
- Full-time
- Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Manage KPI performance at an hourly/daily/weekly/monthly level
- Manage teams and ensure customer satisfaction, quality and productivity targets are met
- Complaint and escalation management
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Knowledge of the function, process and systems
- Clear written and verbal communication
- Identify and highlight fraudulent/fake/forged documents
- Good typing skills