Group Manager - Process Training - Vizag VIPL

WNS Global Services

Visakhapatnam, Andhra Pradesh
Permanent
Full-time

15 days ago
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Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job DescriptionWe are seeking a dynamic and experienced Training Manager to oversee the training needs of a team comprising 700-800 employees.The ideal candidate will have strong leadership skills to manage a team of training managers/trainers and drive the effective execution of training programs.They will be accountable for various aspects of training, including new hire training, performance monitoring during the initial period, and continuous knowledge management during regular operations.QualificationsWe are seeking a dynamic and experienced Training Manager to oversee the training needs of a team comprising 700-800 employees.The ideal candidate will have strong leadership skills to manage a team of training managers/trainers and drive the effective execution of training programs.They will be accountable for various aspects of training, including new hire training, performance monitoring during the initial period, and continuous knowledge management during regular operations.

People Management:

Lead and mentor a team of training managers/trainers to ensure they meet their objectives and deliverables effectively.

Training Program Development:

Collaborate with stakeholders to design comprehensive process training plans tailored to the organization’s needs. Assess and enhance the effectiveness of training materials, including Standard Operating Procedures (SOPs), Participant and Facilitator Guides, and Learning Check Points.

Execution and Oversight: Execute training deliverables under the guidance of the Training Manager, ensuring alignment with organizational goals and standards. Conduct audits, Performance Knowledge Transfer (PKT) calibrations with Quality Assurance (QA), and Training Needs Assessments (TNA) for employees in day-to-day operations.

Monitoring and Improvement: Track and provide detailed updates on the progress of training batches, identifying areas for improvement and optimization. Conduct periodic follow-ups on below quality (BQ) employees, providing tailored training and refreshers to enhance performance.

Certification and Development Programs: Organize certification programs and other developmental workshops for auxiliary trainers to enhance their skills and capabilities.

Process Improvement: Regularly review and revise standard operating procedures (SOPs) in consultation with clients, ensuring alignment with best practices and evolving business needs.

Compliance and Reporting: Ensure adherence to training governance mechanisms outlined in the Training Standard Document (TSD).Prepare, publish, and maintain various training reports and dashboards to track key performance indicators and inform decision-making.

Additional Information

Bachelor's degree/ Advanced degree or professional certifications preferred.
Minimum 3 years’ experience Proven experience in training management, preferably in a large-scale environment with 700-800 employees.
Strong leadership and people management skills, with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Analytical mindset with the ability to assess training effectiveness and identify areas for improvement.
Knowledge of training methodologies, adult learning principles, and instructional design concepts. Proficiency in data analysis and reporting tools to track and evaluate training metrics.
Demonstrated ability to manage multiple projects simultaneously and prioritize effectively.

WNS Global Services