Job Description Our Company Changing the world through digital experiences is what Adobeu2019s all about. We give everyoneu2014from emerging artists to global brandsu2014everything they need to design and deliver exceptional digital experiences! Weu2019re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.u00A0 Weu2019re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! u00A0 The Principle Technical Account Manager ( is accountable for the technical success of Adobe's largest customers. They are charged with developing and implementing a customer strategy critical for the health of their solution stack driving adoption and usage risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment. What You Will Do: u2022 Lead Ultimate Support engagement(s) as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions via service delivery plans with clear outcomes. u2022 Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and 'get well' plans. u2022 Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes. u2022 Advocate for Customer across internal Adobe teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem. u2022 Responsible for the global engagement model, review cycle across multiple BU's and/or brands. u2022 Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements. u2022 Work hands on with Adobe's internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success. u2022 Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners. u2022 Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations! u2022 Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized. u2022 Mentor immediate team members as needed. What you Need to Succeed: u2022 Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered. u2022 Shown experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology. u2022 Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs. u2022 Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large. u2022 Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals. u2022 Outstanding customer-facing skills that enable you to represent Adobe best within a customer's environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership. u2022 Validated interpersonal, prioritization skills and an ability to work in a highly matrixed environment. u2022 Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships. u2022 Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations. u2022 Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles. u2022 Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Magenta, Adobe Marketo, Adobe Target. u2022 Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies. u2022 Relevant technical skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, AngularJS, JQuery, CSS, MongoDB, web server technologies) u2022 Travel when permitted to client locations (approximately 25-30 percent). Adobe is proud to be anu00A0u00A0and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.u00A0 u00A0 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailu00A0u00A0or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each otheru2019s employees.
