Primary Job Responsibilities Team Leader- Operations -Voice /Blended (US) Roles and Responsibilities: 1 Should have Team Handling Experience 2 Should have 1+Years' Experience as Team Leader 3 Should exhibit People Management Skills. 4 Should be aware of the various Operations and Client Metrics. 5 Strong analytical, solving skills with strong MS Excel skills. 6 Needs to have the drive to achieve given targets. 7 Process adherence (Check, analyze, Control & Improvement). 8 Drive & adhere to Policies & Procedures. 9 Should be well versed in coaching & providing feedback 10 Basic exposure to excel. 11 Good process knowledge and Good interpersonal skills The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills - Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management 5 Days Working Role Work from office opportunity Education Target: Minimum Graduate (Any Bachelor's Degree)
