Assistant Vice President - OTC Lead
Genpact
- Gurgaon, Haryana
- Permanent
- Full-time
- Promote Genpact's values across teams in supervision.
- Manage end to end projects- Identify, design, and implement solution for projects in the area of OTC to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded.
- As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets
- As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads
- Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
- Acts as a secondary point of contact for all the escalations related to the process
- Conducts regular governance call with his counterpart
- Takes part of the transition and make sure standard split of activities are followed in the transfer, between Genpact and new GBS set-up at client end
- Make sure that there will be a good integration of the new GBS team, and a good relationship is created with the Genpact team, working closely together with the team
- Experience in team management.
- Willingness to work autonomously and in teams playing different roles