Manager - Vi Stores
Vodafone Idea
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers' purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage higher retention and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store
- Essential : Graduation - Regular
- Desired : post - graduation in business management/MBA
- work ex: 1 - 4 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management.
An Aditya Birla Group & Vodafone partnership