Sales Manager - NPS Non Sourcing

Ernakulam, Kerala
Permanent
Full-time

1 month ago

Job Description:JOB DESCRIPTIONA Position OverviewPosition TitleSales Manager - NPS Non SourcingDepartmentDirect Distribution - NPSLevel/ Band401Role Summary:B Organizational RelationshipsReports toArea Sales ManagerSupervisesRMC Job DimensionsGeographic Area CoveredAs per mapped branch & cityStakeholders InternalNPS Sales ForceExternalConsumersD Key Result AreasDistribution Deliverables· Manage a team of 6 - 10 Relationship Managers under the NPS vertical.· Ensure team is run in full strength and hire/replacement RMs as per budgeted strength communicated.· Achieve sales targets on ANP as per budgets allocated· Implement training road map and ensure all RMs are well trained as per needs and organizational objectives.· Implement Needs based Selling and Activity Management processes among RMs.· Ensure Goal sheets and performance review process is in place within timelines.· Support the business planning and implementation process for the business with the Manager.· Submission for required reports as per the time lines.· Review with ASM as per agreed periodicity.Business Results· Monitor and evaluate achievement of targets against the following parameters:ø ANP / WNBPø Productivity per RMø Case rateø Average Case Sizeø Activity Ratioø Attrition· Monitor, control & evaluate the activity of the RM through Activity Management System and Lead Management System.· Achieve the Team Cross Sell/ Up-Sell Targets from the orphan customer base allocated to the team.· Meeting service related goals and achieve renewal, reinstatement and resulting Persistency objectives for the team of RMs.People Development· Enable superlative performance standards through alignment of the team with the organization’s objectives as communicated from time to time.· Ensure clear communication of the overall strategies and drive ownership on goals and objectives.· Develop the competencies of the RMs· Observe & demonstrate skills & knowledge with the RMsCustomer Relationship Management

Engage regularly with the allocated lead /newly acquired customers to ensure higher retention, customer satisfaction and continued relationship.

Ensure all customers are serviced to the standards set up.

Code of conduct and ensuring compliance of statutory norms

Adherence to the code of conduct by the entire FA team
Conformation to all financial and administrative systems.
Ensure compliance with TALIC norms for the Branch
Compliance with all statutory and regulatory norms.

Risk

Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes

E Skills RequiredTechnical§ Good Knowledge of MS OfficeBehavioralEssentialDesiredInterpersonal skills·Communication skills·Creative thinking skills·Supervising/Leadership skills·Teamwork Skills·Influencing skills·Relationship Building skills·Decision making skills·

Expertise in the usage of MS Office
High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines

F Incumbent CharacteristicsEssentialDesiredQualificationGraduateMBAExperience6 - 9 Yrs3 -5 YrsAbout Company:Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Tata AIA Life Insurance

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