Guest Relations Executive - 42 Midtown Restobar - Zabeel House The Greens
- Dubai
- Permanent
- Full-time
- Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
- Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Greets guests, and escorts them to tables, and provides menus.
- Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
- Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
- Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
- Demonstrates a sound knowledge of all menu items,
- Informs staff of any specific guest request or needs.
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
- Organize and coordinates the guest executives, in order to ensure a smooth operation.
- Ensure group enquiries and bookings are promptly and efficiently communicated to culinary and service teams.
- Organize and train the team based on the SOP provided.
- A minimum of 1-year as guest relations executive in restaurant experience in a luxury environment, ideally with UAE experience
- Fluent in English; additional languages are a plus
- Ability to work in a multicultural environment
- Strong communication and interpersonal skills
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