CAFM Administrator & Help Desk Team Leader

• Workload Monitoring, Planning & Scheduling

• Monitor incoming work requests, prioritize based on SLAs, and ensure accurate information for effective completion.
• Manage work orders, optimizing scheduling for efficient service delivery while supporting maintenance operatives.
• Coordinate with stakeholders to resolve suspended work orders and facilitate successful completion.
• Manage PPM workload prioritization and communicate with stakeholders regarding disruptive works.
• Oversee helpdesk operations, including leave management and rostering.
• Technical Support:

• Maintain asset register accuracy, apply maintenance plans, and ensure compliance with H&S standards.
• Collaborate with CAFM systems support for hardware/software issues and upgrades.
• Provide accurate information to helpdesk for customer inquiries and reporting.
• Assist in identifying failing assets and optimizing maintenance strategies.
• Quality Assurance:

• Conduct quality checks on reactive and PPM work, documenting findings and implementing corrective actions.
• Generate performance reports for continuous improvement of workload planning and scheduling.
• Ensure quality service provision by conducting checks on helpdesk calls and services.
• Education and Development:

• Identify training needs and organize formal and informal training sessions.
• Assist in designing and developing training materials.
• Share acquired knowledge with colleagues and facilitate training sessions.
• Undertake necessary training to enhance skills and knowledge.
• Take ownership of personal learning and development.
• Lead the development and career progression of helpdesk operators.
• Evaluate and implement strategies to improve team performance.
• Financial Management

• Assist in costing labor and materials for new work.
• Support in producing purchase orders.
• Ensure compliance with company policies and procedures.
• Governance and Health & Safety
• Ensure compliance with company policies and regulations.
• Report any health and safety concerns.
• Attend necessary health and safety training sessions.
• Miscellaneous

• Maintain positive relationships with colleagues and stakeholders.
• Undertake additional duties as required.
• Keep skills and knowledge up to date.
• Adhere to company policies and standards of behavior.

• Minimum 2 years of relevant experience in Managing CAFM & Help desk in Facility Management industry.
• Willing to work in Abu Dhabi
• Excellent communication skills
• Sound IT knowledge and experience.
• Capable of working in a demand driven service.
• Process and Procedure writing skills.
• Knowledge of Mechanical & Electrical Building Services
• Excellent organizational skills with the ability to organize others.
• The ability to listen to others understand and interpret their views analysis and provided advice/solutions.
• Excellent oral and written communication skills with the ability to communicate effectively with both technical and non-technical staff.
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.
• Must be able to set and negotiate priorities with the customer & contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.
• Able to concentrate and focus on a range of issues.

BESIX