Specialist- Contact Centre Technology
First Abu Dhabi Bank - Abu Dhabi
and ensure the Self-service proposition is kept at par with the demands of Contact centre Business by employing new strategies... effectively manage and improve the technology offering at contact centre ▪ Review and sign off the Functional Service Document...
February 20
Manager- Contact Centre Operations (Emiratized Role)
First Abu Dhabi Bank - Abu Dhabi
team members ▪ Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service...: ▪ Bachelor's degree Minimum Experience: ▪ 3 years relevant experience in customer service / Contact Centre Knowledge...
February 26
Contact Centre Operator (UAE National)
Serco - Abu Dhabi
Contact Centre Operator (UAE National) Make a difference every day We are a multinational organisation with a global...". Your Opportunity We are looking for a Contact Centre Operator to respond to the requests directed to the Helpdesk. Monitor...
April 27
AVP- Contact Centre - Customer Care Unit
First Abu Dhabi Bank - Abu Dhabi
within a Contact Centre environment Good knowledge of local work legislation applicable to the call centre environment. Desirable...: Strong understanding of Contact Centre technology, electronic access methods, such as workflow management software. Strong understanding...
March 15
Senior Officer- Contact Centre - Customer Care Unit
First Abu Dhabi Bank - Abu Dhabi
in customer services / Contact Centre. Knowledge, Skills, and Attributes: Customer Service, Product Knowledge, Quality Focus... for achieving all defined SLA Ensure self-punctuality and discipline to the centre Ensure adherence of policies and procedures...
February 20