Technical Support Representative m/f/d
Barracuda Networks
- Innsbruck, Tirol
- € 35.000 pro Jahr
- Unbefristet
- Vollzeit
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).Strong troubleshooting/problem resolution skills
- Ideally experience in technical support.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.